Refund policy
Standard Return Policy:
To be eligible for a return, your item must be in the same condition that you received it, unworn, unused, unwashed with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If your order is authorized for return, you can return it by mail.
Submit a return request by contacting us by email:
Returns must be made within 30 days of purchase:
Upon delivery, you accept sole responsibility for your orders.
All items must be unworn, unwashed, and in original packaging.
For any authorized return, we will cover the return shipping for packages within Canada and the USA. You'll get a prepaid label from our Support Team by email once you contact us. Items sent back to us without first requesting a return will not be accepted.
Once your item(s) reach our warehouse, your refund or exchange will be processed within 10 business days.
Final sale items cannot be returned.
Gift cards are nonrefundable and cannot be exchanged or redeemed for cash.
You can always contact us for any return question at Hello@Cottonopia.com
Damages and issues:
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds:
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@Cottonopia.com.
For return and refund inquiries, please send an e-mail to Hello@Cottonopia.com
Our contact information is posted below:
- Legal Name: Cottonopia Textile Inc
- E-mail Address: Hello@Cottonopia.com
- Mail address: 135 Pawlychenko Lane #35, Saskatoon SK S7V 1K2, Canada
- Phone number: +1 3069141441
- Business Number: 767930357
- GST/HST number: 767930357RT0001